We cannot accept returns on opened packages due to the nature of medical supplies. Returns must be in new condition, and in the original packaging.
You can return your order for a full credit or refund for up to 21 days from the date of delivery. To file a claim, please retrieve your USPS tracking number from the email we sent you following the completion of your order and present it to your local post office. Please contact your local carrier (USPS or UPS) for lost or miss-delivered packages. In case your package gets lost, miss-delivered or delivered late, while we do our best to help you locate the order, we release our responsibility of delivering once the order has been marked as “Delivered” or “Accepted by USPS” in the USPS tracking system. Immediately after the completion of your order you will receive an email notification with a tracking number.
Our goal is to send out all orders on the same day as long as they are received by 3PM local time. We know that delivering your supplies quickly is important, so we make our best to ship your orders as fast as we can. All orders will be shipped via either United States Postal Service USPS or UPS depending on the shape/size.
For precise instructions please check the Compact Plus manual provided in the test strips box.įor all orders the shipping is free regardless of the quality or size. It is important that you carry out this simple check regularly. You many use the ACCU-CHEK Compact Plus Control Solution to check that your meter and test strips are working correctly.